IT Helpdesk
The best IT Help Desk solution for lean IT teams.
Scale support without scaling costs with an easy-to-use IT Helpdesk that is refreshingly simple and fully integrated across the entire Genuity IT platform.
Unlimited users. Unlimited usage.
Don’t just take our word for it.
“Excellent ticket system and even better support response time.”
Resolve requests faster and give employees what they need, when they need it, wherever they work.
Enhance your team collaboration, streamline your email management, and automate repetitive tasks to enable your team to handle a higher volume of tickets. Provide exceptional support and reach new milestones with the help of Genuity.
Easily Manage IT Tickets
Automate IT Ticketing Workflows
Simplified Collaboration
Self-Service Portal
Metrics and Reports
Service Level Agreements (SLAs)
IT Asset Management
Requests from Microsoft Teams and Slack
Mobile app for IT on the go
Part of the Genuity ecosystem
Beyond IT ticketing, Leverage an Entire Suite of IT Tools. Unlock premium features today.
Technology Management
IT Marketplace
SaaS & Vendor Spend Conquer spend & SaaS chaos.
Contract Management Reduce costs & ensure compliance.
IT Asset Management Onboard all your IT assets with ease.
Telecom Expenses Gain visibility, control, and insight.
IT Help Desk Manage ticketing & communication.
Network Monitoring Monitor, visualize, relax.
$0.00
Completely free with community subscription.
Yep, the Genuity platform costs nothing with the community plan.
The community subscription plan lets you save big on the IT software you already use and get all of Genuity for free. Seriously. Or choose a plan from our simple pricing models that meets your needs at a price that meets your budget. No gotchas. No gimmicks. No selling your data. Unlimited users & usage.
What is IT Helpdesk software?
IT Helpdesk software allows IT teams to connect directly with end users through ticketing, tracking, and problem resolution. IT Helpdesk software can be accessed by a customer from anywhere on the network.
Genuity’s IT Helpdesk solution is a cloud-based SaaS offering, allowing support teams the ability to identify problems, prioritize them for resolution, and spot potential problem trends that may cause outages in the future.
Why is IT Helpdesk software important?
Simply said, an IT Helpdesk solution aids IT professionals in responding to problems faster, tracking open issues more effectively, resolving problems more cost-effectively, and allows the end user or customer to return to productivity sooner.
IT Help Desk Software: Important for IT Professionals
IT Help Desk services lets the IT professional to prioritize incoming problems quicker, helping them to stay focused on what matters most.
The IT Help Desk solution helps your IT team to categorize problems by department, saving trips and time when solving outstanding issues.
Categorizing problems gives the IT person the ability to multitask and work on several similar open issues at one time.
Genuity’s IT Help Desk software gives the IT person, end user, or customer the option to log the issue in their own words, essentially eliminating confusion during support.
IT Help Desk Software: Important for Leadership
Genuity’s IT Help Desk solution gives you the ability to run reports to see it all: where the problem areas exist and what successes should be celebrated.
Say goodbye to misplaced trouble tickets, lost time, lost dollars, and frustrated users, all with Genuity’s single flat-rate pricing.
With the IT Help Desk software's metrics, your company can spot trends, save money, and better plan for new IT asset acquisitions.
IT Help Desk Software: Important for the End User
IT Help Desk services by Genuity improve overall communication and provide a collaborative environment for efficient problem resolution.
The ability to log problems as they occur empowers your staff and gives them confidence that the IT Help Desk solution is working for them.
Scheduling and tracking open problems gives the IT person, end user, and leadership a better sense of control and perspective on problem issues.
IT Help Desk services build team confidence and help strengthen both internal and external relationships.
Genuity’s IT Help Desk Solution creates a repository for all open issues in one centralized location, preventing overlooked or lost user requests.